Question

Camilla, an RMT, is contacted by an insurance carrier about Nora, one of her patients. The insurance company wants to verify receipts submitted by Nora to the company for her visits with Camilla. How should Camilla respond?

Answer 1

Camilla, as an RMT, must follow confidentiality protocols and healthcare regulations such as HIPAA when responding to an insurance carrier's request for verification of receipts. She should verify the legitimacy of the request, ensure authorization, and potentially consult with legal counsel to comply with professional and legal standards.

Step-by-step explanation:

When an insurance carrier contacts Camilla, an RMT, regarding patient Nora's submitted receipts, Camilla should adhere to confidentiality protocols and healthcare regulations such as the Health Insurance Portability and Accountability Act (HIPAA) if applicable in her region. Before providing any information, Camilla must verify that the request is legitimate and ensure she has proper authorization to release medical and billing information. Camilla may require a written request from the insurance company as well as Nora's signed consent.

Additionally, Camilla should consult with her workplace's policies or legal counsel if needed to ensure compliance with professional and legal standards. It is important for Camilla to protect the privacy and the rights of her patient while also providing accurate and necessary information to the insurance company.