Final answer:
A multi-source assessment (MSA), or 360-degree feedback, surveys supervisors, customers, direct reports, peers, and the employee themselves; the correct answer to the question is d) Peers, supervisors, self.
Step-by-step explanation:
A multi-source assessment (MSA), commonly referred to as 360-degree feedback, is a comprehensive evaluation approach. In this method of assessment, an employee's performance is appraised by a full circle of individuals relevant to his or her work. Specifically, this includes supervisors, customers, direct reports, peers, and the employee themselves. Considering this information, the correct answer to the question, 'A multi-source assessment (MSA) involves surveying which of the following groups?' is d) Peers, supervisors, self.
Studies have shown contrasting views on the reliability of such assessments. Some research suggests that self and peer ratings might not always align with supervisors' evaluations, which can introduce variability. Nonetheless, this variability may be seen as beneficial, as it can lead to discussions and learning opportunities for an employee to understand the perspectives of different raters.