Final answer:
Users can open an Incident by email in ServiceNow using the Email Integration feature, which allows incidents to be created from incoming emails to specific addresses configured in the system.
Step-by-step explanation:
Yes, a user can open an Incident by email. This capability is provided through the Email Integration feature in ServiceNow. Organizations can configure their ServiceNow instances to allow the creation of incidents via emails sent to specific email addresses. When properly set up, the system parses incoming emails and creates incidents based on predefined criteria, ensuring that users can report issues even if they can't access the ServiceNow platform directly. In ServiceNow, users can open an Incident by sending an email. This is made possible by the Email Integration feature, which allows users to create Incidents directly from their email.