Final answer:
Service catalog workflows can be attached in three ways: Workflow Integration, Manual Workflow, and Automated Workflow. These methods correspond to integrating workflows with catalog items, manually attaching workflows, and workflows that are triggered automatically, respectively.
Step-by-step explanation:
The question pertains to how a service catalog workflow can be attached within a service management system. A service catalog is an organized collection of services that an IT service provider offers to its users. A workflow is a sequence of processes through which a piece of work passes from initiation to completion.
The correct answer is B) Workflow Integration, Manual Workflow, Automated Workflow. These represent the three ways by which a workflow can be associated with a service catalog:
- Workflow Integration: This involves creating and associating workflows that are directly integrated with catalog items.
- Manual Workflow: This is when workflow processes are attached manually to a service catalog item, often through a user interface.
- Automated Workflow: This refers to workflows that are automatically attached to catalog items based on certain criteria or triggers.
Implementing an effective workflow system within a service catalog helps to manage requests efficiently and ensures that they are dealt with in a consistent manner.