Question

You can override these default settings in your case type pyDefault data transform. For example, the Work- pyDefault work urgency value is set to 10. If you want to prioritize cases in your case type, you can change the default urgency value for all new cases to 40.

A. True
B. False

Answer 1

The statement is true, as you can change the default urgency value of a case in Pega by altering the pyDefault data transform of the relevant case type from 10 to 40 to prioritize cases.

Step-by-step explanation:

The statement you've asked about is true. In Pega's case management platform, the pyDefault data transform is where you set the default values for properties for a case type, including the Work- pyDefault work urgency value. If the default urgency is set to 10 and you want to prioritize cases differently, you can indeed change this default value in the pyDefault data transform for your case type to another number, such as 40, to reflect the urgency at the outset of case creation. Adjusting the urgency value helps in prioritizing the workflow and ensuring that more urgent tasks are attended to before less urgent ones.