Question

Compare input data with master data. Note: The CSR compares the screen data to the input customer and item numbers to determine that the numbers were input correctly.

A) Cross-check customer and item details.
B) Validate screen data against master records.
C) Compare input data to order history.
D) Verify order numbers with transaction data.

Answer 1

The CSR's task of comparing on-screen data with master records to confirm accuracy is precisely described by 'Validate screen data against master records'. This ensures data integrity and prevents errors in transactions.

Step-by-step explanation:

The question asks us to identify the action that precisely describes the Customer Service Representative's (CSR) task of ensuring accuracy in customer and item numbers during data input. The CSR needs to ensure that the data entered on the screen matches the pre-existing data in the company's records. To achieve this, the most suitable action would be B) Validate screen data against master records.

Cross-checking involves comparing two sets of data to find inconsistencies or differences. In this scenario, the CSR would validate the input data on the screen against the master data to ensure that all the customer and item numbers entered are correct. This process is crucial for maintaining data integrity and avoiding errors in the transaction process.

Although all options involve some form of data comparison, validating screen data against master records is the specific process of confirming that the data input on the screen is a correct reflection of the master data.