Question

If unsuccessful when dealing with disruptive PAX What must you do?

a. Escalate the situation by involving other passengers
b. Ignore the behavior and proceed with the flight as normal
c. Document the incident and report it to the appropriate authorities
d. Confront the passenger directly and demand compliance

Answer 1

When dealing with disruptive passengers, the best approach is to document the incident and report it to the proper authorities instead of confronting the passenger or involving others.

Step-by-step explanation:

If unsuccessful when dealing with disruptive passengers (PAX), the most appropriate action to take would be to document the incident and report it to the appropriate authorities. It is crucial for the safety and well-being of all passengers and crew on board that situations involving disruptive individuals are handled professionally and according to established protocols. Rather than escalating the situation by involving other passengers, ignoring the behavior, or directly confronting the passenger and demanding compliance, documenting and reporting ensure that proper procedures are followed and the matter is handled by those with the authority and expertise to resolve it safely and effectively.