Question

What is an example of lack of attention to client needs in a functional structure?

a) A functional structure always prioritizes client needs.
b) In a functional structure, different departments may focus solely on their functions, neglecting overall client satisfaction.
c) Client needs are irrelevant in a functional structure.
d) A functional structure enhances client responsiveness.

Answer 1

In a functional structure, lack of attention to client needs can result from departments focusing only on their specific functions, leading to poor client satisfaction due to organizational silos.

Step-by-step explanation:

An example of lack of attention to client needs in a functional structure would be: b) In a functional structure, different departments may focus solely on their functions, neglecting overall client satisfaction. This occurs because, in a functional structure, each department concentrates on its own set of tasks and responsibilities, potentially overlooking the broader needs and experience of clients. This departmental focus can lead to silos within the organization, where cross-departmental communication and collaboration are minimal, thus impacting the organization's ability to provide cohesive, client-centered service.