Final answer:
Means and ends inversion for goal displacement refers to focusing on outcomes at the expense of the intended process, often occurring when the methods of achieving objectives overshadow the original goals due to organizational inconsistencies.
Step-by-step explanation:
Means and ends inversion for goal displacement caused by inconsistencies between official and operative goals refers to b) Focusing on achieving specific outcomes rather than the intended process. This occurs when the methods for reaching organizational objectives become more important than the objectives themselves, leading to a shift away from the original goals. Goal displacement can cause a displacement of focus, where the means to achieve a goal overshadow the end goals, often due to inconsistencies in the objectives set by an organization.
For instance, in the pursuit of improving efficiency, a company might put so much emphasis on standardizing processes that it loses sight of the original aim, which was to enhance customer satisfaction. The company becomes more concerned with the procedure itself rather than the benefits it was supposed to provide.