Final answer:
Inconsistencies between official and operative goals refer to a mismatch between what an organization states as its objectives and the actions it actually takes, often leading to collective action problems and ineffective fulfillment of stated goals.
Step-by-step explanation:
Inconsistencies between official and operative goals refer to a situation where there is a mismatch between stated goals and actual implementation within an organization. This misalignment can be due to various factors, such as work overload, conflict, and ambiguity in defining roles.
For example, if a company officially values customer satisfaction but regularly implements cost-cutting measures that harm the quality of customer service, there is an inconsistency between the company's official goal (customer satisfaction) and their operative actions (cost-cutting detrimental to service quality).