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Provide a definition of case management

Describe the steps involved in a typical case management process.

Rebecca has a number of aged related conditions which require her to access a number of different services. She has a case manager who coordinates these services.
Rebecca’s conditions include:
• Arthritis
• Chronic pain
• Difficulty walking
• Isolation
• No longer able to drive
• Difficulty dressing and manipulating objects
Answer the questions below:

a) Make a list of services that will assist Rebecca to meet her needs.

Make a list of 10 activities that Rebecca could engage in to make her less isolated.

What are five supports that Rebecca may need to assist her to access these services and activities?

List five ways in which having a case manager will help Rebecca?

1 Answer

3 votes

Final Answer:

a) Services for Rebecca:

1. Physical therapy for arthritis and chronic pain.

2. Home care assistance for dressing and manipulating objects.

3. Transportation services due to the inability to drive.

4. Social services to address isolation.

5. Support groups for emotional well-being.

6. Meal delivery services to ensure proper nutrition.

7. Medical appointments scheduling and coordination.

8. Assistive devices for walking difficulties.

9. Home modifications for accessibility.

10. Counseling services for holistic support.

b) 10 Activities to Reduce Isolation:

1. Joining a local seniors' club or community center.

2. Participating in group exercise classes.

3. Attending social events organized by support groups.

4. Exploring hobbies like painting or gardening.

5. Taking part in book clubs or discussion groups.

6. Volunteering for community activities.

7. Engaging in online forums or virtual meetups.

8. Attending cultural or religious gatherings.

9. Joining a walking or gentle exercise group.

10. Learning new skills through workshops or classes.

c) Supports for Accessing Services and Activities:

1. Transportation assistance for medical appointments and social events.

2. In-home caregivers for daily support.

3. Peer support groups to foster social connections.

4. Technology training for virtual activities.

5. Assistance with paperwork and coordination from the case manager.

d) Ways a Case Manager will Help Rebecca:

1. Coordinating multiple services to ensure a comprehensive approach.

2. Advocating for Rebecca's needs and preferences.

3. Providing regular assessments to adjust the care plan as needed.

4. Offering emotional support and encouragement.

5. Facilitating communication among various service providers for seamless care coordination.

Step-by-step explanation:

Case management involves a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet an individual's health and human service needs. In Rebecca's case, a variety of services, including physical therapy, home care, and transportation, address her aged-related conditions. Additionally, activities to reduce isolation and support systems for accessing services contribute to a holistic care plan.

The 10 suggested activities for Rebecca focus on enhancing her social engagement and overall well-being. These activities aim to provide opportunities for connection, personal development, and a sense of purpose. Supporting Rebecca's access to these services and activities requires a coordinated effort, including transportation assistance, in-home caregivers, peer support, technology training, and administrative assistance from a case manager.

Having a case manager is crucial for Rebecca as they play a central role in coordinating multiple services, advocating for her preferences, conducting regular assessments, offering emotional support, and ensuring effective communication among various service providers. The case manager acts as a guide, facilitator, and supporter in Rebecca's journey to accessing the necessary resources for a well-rounded and personalized approach to her aged-related conditions.

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