Final answer:
The correct answer is B. Refuse to listen to employee's concerns. Leaders should encourage feedback and be open to it, rather than refusing to listen to employees during change implementation.
Step-by-step explanation:
When planning and implementing change, leaders must do all of the following EXCEPT: B. Refuse to listen to employee's concerns. Feedback is a critical component of the change process and providing opportunities for feedback, such as developing a feedback loop and being open to employee concerns, is essential. Not only does it allow for fine-tuning the change process as it develops, but it also fosters an environment of collaboration and trust. Additionally, leaders should create a timeline for the change process to provide structure and a means of assessing progress to measure the efficacy of the initiatives.