Final answer:
The ideal primary action in de-escalation is (B) 'Intervene' and the suggested caregiver response is to 'Implement calming strategies'. Training in these techniques is essential for caregivers to manage situations effectively and compassionately. Proper de-escalation can help reduce aggression and improve the care environment.
Step-by-step explanation:
The question relates to the appropriate primary action and caregiver response for de-escalation. De-escalation is a critical skill in caregiving, particularly when confronting potential or actual conflict. It involves taking steps to reduce the intensity of a confrontation or potentially violent situation. The correct answer to fill in the blanks would be:
De-escalation: Primary Action: Intervene; Caregiver Response: Implement calming strategies
The other options listed, such as escalating the situation by applying physical force, ignoring the person, or confronting and increasing the confrontation, often lead to an increase in aggression and potential harm. Implementing calming strategies typically involves the use of techniques such as active listening, empathy, providing space, using a calm and reassuring voice, and avoiding challenging the individual directly. Training in these techniques can significantly reduce the risk of verbal or physical aggression in caregiving environments.
According to studies, factors such as low job satisfaction, treating the elderly like children, feeling burnt out, having less training or education, and experiencing depression or psychiatric disorders can contribute to an increased risk of caregivers participating in verbal or physical aggression. Hence, the need for proper training and support for caregivers is crucial in ensuring that they are equipped to handle these situations effectively.