Final answer:
The characteristic of service operations that is not listed is the easy measurement of productivity.
Step-by-step explanation:
A characteristic of service operations that is not listed is the easy measurement of productivity. Unlike in manufacturing, where it is relatively straightforward to measure output in terms of quantity or units produced, measuring productivity in service operations can be more challenging due to the intangible nature of services and the variability in customer experiences. Unlike manufacturing, where units produced can be easily counted, measuring the productivity of service operations may involve a more subjective evaluation of customer satisfaction, response time, or other qualitative factors. Therefore, the lack of easy measurement of productivity is not a characteristic of service operations.