Question

Scenario 1 (Charge Nurse Perspective) A charge nurse brought forward a complaint regarding a relationship with Nurse Emma. The charge nurse reported that over six months since her appointment to the unit, tension continued to escalate between the two. At the time of the complaint, the charge nurse indicated that she felt she was working in an unhealthy, hostile environment. The charge nurse could not identify when the conflict began but did recognize that an ongoing deterioration of the relationship had resulted and that a series of small events contributed to the problems. The individuals were no longer speaking directly to each other unless necessary. The other staff members noticed that communication was significantly impacted, and even information regarding patient care was shareo with limitations. The charge nurse reported that th twn individuals had verv different The charge nurse reported that the two individuals had very different work styles and approach to patient care. She reported feeling that Emma was a strong personality that others avoided for fear of disapproval or reprisals. She felt as though she was excluded from the group of seasoned employees because she was new to the unit, essentially an outsider. She felt that a power imbalance existed and that Emma had great influence over others, even though she was in a leadership position. Additionally, the charge nurse believed that the respondent did not complete her work, and this perception contributed to the conflict.

Answer 1

This question explores the impact of workplace conflict on job satisfaction and well-being. It emphasizes the importance of effective communication and conflict resolution skills.

Step-by-step explanation:

The subject of this question is workplace conflict and its impact on job satisfaction and well-being. In this scenario, a charge nurse is experiencing an unhealthy and hostile work environment due to a deteriorating relationship with Nurse Emma. The conflict arises from differences in work styles, power dynamics, and perceived incompetence.

This situation demonstrates the importance of effective communication and conflict resolution skills in the workplace. It also highlights the negative consequences of unresolved conflict on employee morale and job performance.

To address the issue, the charge nurse and Nurse Emma should engage in open and honest communication, seek mediation or counseling, and work towards finding common ground. Additionally, the organization should provide resources and training on conflict management to promote a positive work environment.