Final answer:
The assessment process of a PSW heavily relies on the establishment of trust and understanding between the staff and the clients, facilitated by case managers. Educating these case managers about the project allows for an informed introduction to the program for survivors, encouraging their participation.
Step-by-step explanation:
The key role in the assessment process of a Personal Support Worker (PSW) is to build trust and understanding with clients. This trust is often established through the efforts of case managers, who typically have the most contact with survivors in community settings and have already built up a considerable level of trust.
In the context of the Fort Bend Women's Center (FBWC) case study, educating staff members like case managers was crucial. It was less about having them comprehend every detail of the project, and more about ensuring that they possessed a sufficient understanding to confidently introduce the project to the survivor.
The survivors, in turn, were more likely to trust the recommendation of the case manager and thus consider enrolling in the program. The necessary specifics and expertise were then provided by researchers and program staff prior to enrollment, filling in the informational gaps for both the staff and the survivors.