Final answer:
Active Listening is the behavior that involves giving full attention to the customer, understanding their needs, and responding appropriately.
Step-by-step explanation:
The behavior that involves giving full attention to the customer, understanding their needs, and responding appropriately is Active Listening.
Active listening is the process of fully focusing on, understanding, and responding to the customer's needs, concerns, and feedback. It involves paying attention to not just the words being said, but also the customer's tone, body language, and emotions to provide a personalized and empathetic response.
For example, an active listener might repeat key points made by the customer to show understanding, ask clarifying questions to gather more information, and provide relevant solutions or suggestions that address the customer's specific needs.