Question

In the check-in BSA Audit, do we have to offer "room upgrade" during the process to our Marriott Bonvoy members as part of their benefits? SSM

a) Yes, to all Silver, Gold, Platinum, Titanium and Ambassadors members
b) Yes to Gold, Platinum, Titanium and Ambassadors members but only if the upgrade is available
c) No, the upgrade room will be a surprise for the Elite member when they enter the room
d) Yes, to Gold, Platinum, Titanium and Ambassadors members even if the room is not available

Answer 1

In the BSA Audit, room upgrades can be offered to Marriott Bonvoy members based on membership level and room availability, excluding Silver members.

Step-by-step explanation:

In the check-in BSA Audit, offering a 'room upgrade' during the process to Marriott Bonvoy members is based on their membership level and room availability. Gold, Platinum, Titanium, and Ambassadors members are usually eligible for room upgrades if they are available. However, it is not required to offer an upgrade to Silver members. The upgrade room can be considered as a surprise for the Elite members when they enter the room.