Question

If you receive an Ambassador Customer Care case, you will do the following: SSM

a) You will contact directly the guest via email or phone call and edit the status in GXP as "closed"
b) You will contact directly the guest via email or phone call and edit the status as: Case pending (Guest Response)
c) You will contact the Ambassador of the guest via email and edit the status as: Case pending (Customer care response)
d) You will contact the Ambassador of the guest via email and edit the status in GXP as "Closed"

Answer 1

When handling an Ambassador Customer Care case, there are four possible actions: contacting the guest directly and editing the status in GXP, contacting the guest directly and editing the status as 'Case pending (Guest Response)', contacting the Ambassador of the guest and editing the status as 'Case pending (Customer care response)', or contacting the Ambassador of the guest and editing the status in GXP.

Step-by-step explanation:

When handling an Ambassador Customer Care case, there are four possible actions:

1. Contacting the guest directly via email or phone call and editing the status in GXP as 'closed'.
2. Contacting the guest directly via email or phone call and editing the status as 'Case pending (Guest Response)'.
3. Contacting the Ambassador of the guest via email and editing the status as 'Case pending (Customer care response)'.
4. Contacting the Ambassador of the guest via email and editing the status in GXP as 'Closed'.

Each action involves reaching out to the guest or the Ambassador and making changes to the status in the GXP system accordingly.