Question

Can the property take control over the SNA benefit and guarantee a complimentary Suite for a guest? SSM

a) No, property has no control over the SNA benefit
b) No, property has no control over the SNA benefit but we always can make exceptions
c) Yes, rooms controller receives the request via GXP and assign the suite upgrade accordingly
d) Yes, rooms controller can balance the system and decides who will receive a Suite upgrade

Answer 1

The hotel property can take control over the SNA benefit and guarantee a complimentary suite for a guest by having the rooms controller balance the system and decide who will receive a suite upgrade.

Step-by-step explanation:

The answer to the question is d) Yes, rooms controller can balance the system and decides who will receive a Suite upgrade.

This answer is based on the understanding that SNA benefit refers to Suite Night Awards, which are a type of benefit or perk given to elite members of a hotel loyalty program. The property or hotel management does have control over the SNA benefit and can decide who will receive a complimentary suite upgrade.

In this case, the rooms controller receives the request via the GXP (Guest Experience Platform) and has the authority to assign the suite upgrade to a guest based on factors such as availability and eligibility.