Question

How do you proceed in a case of a risk guest while doing the credit limit report? SSM

a) Send a letter to guest requesting a method of payment and block the room
b) Call the guest, if not answer, send a letter to the guest requesting a method of payment and then proceed to put a note in the reservation
c) Block the room directly with the assistance of LP and wait until the guest approaches the front desk to request a method of payment
d) Call the guest, if not answer send a letter to the guest requesting a method of payment and then proceed to block the room with the assistance of LP if guest is not reachable.

Answer 1

The correct procedure in dealing with a risky guest during the credit limit report involves calling the guest, sending a letter requesting payment, and blocking the room if necessary.

Step-by-step explanation:

The correct procedure to follow in the case of a risky guest while doing the credit limit report is as follows:

1. Call the guest: If they do not answer, proceed to the next step.
2. Send a letter to the guest: Request a method of payment and inform them about the credit limit policy.
3. Assistance from LP: If the guest is still not reachable, block the room with the assistance of LP.

By following these steps, the hotel can ensure that the risky guest is handled properly and avoid any potential issues with payment.