Question

Storing and Handling Guest Luggage: When a guest is claiming an item that has been the correct statement: SSM

a) Ask the guest for a general description of the luggage item and proceed to provide it
b) The guest must present the claim check, we verify if the number matches with the one on the luggage or item attached, and we provide it
c) When the guest does not have a claim check, we can provide the item with no other verification than the description of the luggage
d) With no claim check, we need to proceed to check the cameras to verify the guest owner, only then we can provide the luggage/item stored.

Answer 1

The guest must present the claim check, we verify if the number matches with the one on the luggage or item attached, and we provide it.

Step-by-step explanation:

The correct statement when a guest is claiming their item from luggage storage is option b) The guest must present the claim check, we verify if the number matches with the one on the luggage or item attached, and we provide it. This is the standard procedure to ensure that the guest is receiving their correct luggage.