Question

The Suites are included as complimentary upgrades for Gold members: SSM

a) Yes, we always offer the best room available to our Elite members
b) Yes, but only if it is a repeat guest we will offer a complimentary Suite upgrade
c) No, the complimentary upgrade is for the next category available only but if the occupancy allows you can provide a Suite.
d) No, the complimentary upgrade is for the next category available only, therefore they are no entitle and you will not provide it even if it is available

Answer 1

No, the complimentary upgrade is for the next category available only but if the occupancy allows you can provide a Suite.

Step-by-step explanation:

The correct answer is c) No, the complimentary upgrade is for the next category available only but if the occupancy allows you can provide a Suite.

Gold members receive a complimentary upgrade, but it is only for the next available category of rooms, not specifically a Suite. However, if there are Suites available and the occupancy allows, the hotel may provide a Suite upgrade.

For example, if a Gold member booked a standard room, they would receive a complimentary upgrade to the next available room category, such as a deluxe room. But if there are Suites available and the occupancy is low, the hotel may choose to provide a Suite upgrade to the Gold member.