Question

If upon check out a guest is disputing a breakfast charge from 2 days ago, we will follow the next steps... SSM

a) If you cannot resolve it immediately, do not charge the item disputed and leave the account in open folio. Send an email to F&B team to follow up. Close the folio within 5 days.
b) If you cannot resolve it immediately, do not charge the item disputed and leave the account in open folio. Send and email to F&B team to follow up. Close the folio within 3 days.
c) If you cannot resolve it immediately, do not charge anything at all to the guest even the items that are correct and leave the account in open folio. Send an email to F&B team to follow up. Close the folio within 3 days.

Answer 1

To handle a breakfast charge dispute, do not charge the disputed item and leave the account open. Send an email to the F&B team for follow up and close the folio within 5 days.

Step-by-step explanation:

To handle a breakfast charge dispute from a guest, there are several steps to follow. If the dispute cannot be resolved immediately, the item should not be charged and the account should be left open on the folio. An email should be sent to the F&B team to follow up, and the folio should be closed within 5 days. It is important to document the dispute and involve the appropriate team to ensure a fair resolution.