Final answer:
The 15/5 rule pertains to customer service, suggesting to make eye contact and smile at 15 feet, and at 5 feet, offer a warm welcome. It emphasizes the importance of personal space and nonverbal communication in creating positive interactions without physical contact, especially in light of changing social norms due to health concerns.
Step-by-step explanation:
The meaning of the 15/5 rule is a customer service guideline that suggests how to engage with guests or customers as they approach. The rule dictates that at 15 feet, one should make eye contact and smile to acknowledge the person, showing attentiveness and friendliness. Then, at 5 feet, it is recommended to maintain eye contact, and if appropriate, greet the guest with a warm welcome. This approach is designed to create a positive first impression and build rapport, which are crucial elements in customer service interactions.
Regarding the intricacies of the rules of behavior, when passing an acquaintance in various settings, one is expected to offer a friendly greeting without necessarily encroaching on personal space, which is highly valued in many cultures. Using nonverbal cues such as body positioning, facial expressions, and maintaining reasonable personal space is essential in communicating respect and engagement. Due to recent health concerns, a handshake might be replaced with a smile and a wave, further promoting a friendly yet respectful interaction.