Question

What are the 2 GXP Metric #1? SSM

a) # of new cases introduced per day/per associate
b) # of cases closed within priority time
c) % Room ready notifications & Mobile key delivered
d) % of chat response

Answer 1

The two GXP metrics number 1 for SSM are the # of new cases introduced per day/per associate and the # of cases closed within priority time.

Step-by-step explanation:

The two GXP metrics number 1 for SSM are:

1. # of new cases introduced per day/per associate: This metric measures the number of new cases that are brought to a support services manager (SSM) per day, divided by the number of associates working.
2. # of cases closed within priority time: This metric measures the number of cases closed by an SSM within a designated priority time frame. It helps assess the efficiency of the support services team in resolving customer issues in a timely manner.