Question

Which are the top 3 points of the check-in BSA that have the highest punctuation (16 points) SSM

a) Respond to cues, warm and sincere closing, all Marriott Bonvoy members recognized
b) Warm welcome, use guest name, warm and sincere closing
c) Warm welcome, use guest name, all Marriott Bonvoy members recognized
b) Offer enrollment, offer room upgrade, create personal connections

Answer 1

The top 3 points of the check-in BSA with the highest punctuation are warm welcome and recognition of all Marriott Bonvoy members, offering enrollment and room upgrades, and responding to cues and providing a warm closing.

Step-by-step explanation:

The Top 3 points of the check-in BSA (Brand Service Assessment) that have the highest punctuation (16 points) are:

1. Warm welcome, use guest name, all Marriott Bonvoy members recognized: This point emphasizes the importance of providing a warm and personalized welcome to guests, using their name to make them feel valued, and recognizing the loyalty of Marriott Bonvoy members.
2. Offer enrollment, offer room upgrade, create personal connections: This point focuses on offering enrollment to the Marriott Bonvoy loyalty program, providing room upgrades whenever possible, and forming personal connections with guests to enhance their experience.
3. Respond to cues, warm and sincere closing, all Marriott Bonvoy members recognized: This point highlights the significance of attentively responding to guests' cues and needs, ending interactions with warm and sincere closing remarks, and recognizing all Marriott Bonvoy members.