Question

How do you document prospective member and CMS test calls in Omni?

Other action > Exit interaction
Other action > Member not found > Benefits & Eligibility inquiry
Other action > Member not found > Log view status
No note is needed

Answer 1

To document prospective member and CMS test calls in Omni, follow the steps mentioned above.

Step-by-step explanation:

Documenting Prospective Member and CMS Test Calls in Omni

In Omni, you can document prospective member and CMS test calls by following these steps:

1. Select 'Other action' from the Omni menu.
2. Choose 'Exit interaction' if the member is not found.
3. Click on 'Benefits & Eligibility inquiry' if the member is not found and you want to inquire about benefits and eligibility.
4. To view the status, select 'Log view status' if the member is not found.
5. Remember, no note is needed for these actions.

By taking these steps, you will effectively document prospective member and CMS test calls in Omni.