Final answer:
The Uptivity system is used for listening to daily calls and reviewing Quality Assurance scores. It ensures fairness and openness in call center quality management and provides opportunities for performance improvement.
Step-by-step explanation:
We can listen to our daily calls and / or rebuttal Quality Assurance scores via the Uptivity system. This system is designed to provide listening and reporting capabilities for call centers and customer service environments, ensuring that there is consideration for the quality of interaction between service agents and customers. With its features, Uptivity helps in reinforcing the fairness in quality assurance processes and enhances the ability of supervisors and agents to review performance, thereby fostering an atmosphere of openness and opportunity for improvement. It's important that every participant has access to this tool as it is an imperative aspect of quality management, ensuring equity across various socio-economic and demographic groups.