Question

Which intents require the use of a template for the intent-level notes? (Pick 3)

Pharmacy claims inquiry
issues
Medical claims inquiry
Medical authorization inquiry
Pharmacy authorization inquiry

Answer 1

Templates are required for intents involving complex procedures such as pharmacy claims inquiry, medical claims inquiry, and medical authorization inquiry to ensure consistent and complete information collection.

Step-by-step explanation:

Intents that require the use of a template for the intent-level notes typically involve complex procedures and documentation. In the context provided, the three intents that would likely require templates are:

• Pharmacy claims inquiry
• Medical claims inquiry
• Medical authorization inquiry

Templates help in ensuring that all the necessary information is collected and communicated in a clear and consistent manner. They are particularly useful in complex situations such as claims inquiries and authorization requests in the healthcare industry where specific protocols must be followed.