Question

Which of the following actions would require you to leave a note within the intent? (Pick 2)

If you had to make an outgoing call
If the intent captures all relevant information
If you had to locate information outside of Omni You must include a note in every intent

Answer 1

The two actions that require you to leave a note in the intent are making an outgoing call and locating information outside of Omni.

Step-by-step explanation:

The two actions that would require you to leave a note within the intent are:

If you had to make an outgoing call: This is an action that would need to be recorded within the intent because it involves contacting someone outside of the system.

If you had to locate information outside of Omni: If you need to search for information outside of the platform, it would be important to include a note in the intent to indicate that you have gathered the information from an external source.

It is not necessary to include a note in every intent, only in cases where it is necessary to provide additional context or information.