Final answer:
In the event of workplace violence, one should protect themselves without engaging physically, de-escalate the situation with careful communication, and involve a supervisor. It is often safer to not restrain the offender and, if in a situation like a robbery, comply with demands to prevent harm.
Step-by-step explanation:
When confronted with workplace violence, the actions to take can significantly affect the safety of yourself and others. It is paramount to:
- Take action to protect yourself; avoid becoming physically involved.
- Attempt to de-escalate the situation. Choose your words carefully and try asking open-ended questions to understand the other person's position.
- Involve your immediate supervisor if you feel intimidated or unsafe to ensure that the situation is handled by someone with authority and the capability to manage it effectively.
It's not recommended to attempt to restrain the offender, as this could lead to further escalation and put yourself and others at risk. Leaving the building with the offender could also jeopardize safety. If the situation involves a robbery or similar incident where complying with the offender's demands could prevent harm, it may be appropriate to give the offender what they want, if possible.
Finally, be aware of the warning signs of potential violence, such as intimidating behavior or threats, and communicate with supervisors or HR as necessary.