Final answer:
To dismiss a ticket or reduce points, contact your local court, as they have the authority to make changes to your driving record.
Step-by-step explanation:
If you're seeking to have a ticket dismissed or points reduced on your driving record, the appropriate entity to contact is a. Your court.
This is the institution that handles traffic violations and has the authority to make changes to your ticket status or driving points.
Reaching out to the officer who wrote the ticket or the DriveSafe Online team would not be the correct course of action, as they do not have the power to dismiss tickets or reduce points after the ticket has been issued.