Final answer:
To address a patient who starts crying and doesn't comply during a GTT, the phlebotomist should provide support and reassurance, emphasizing the importance of the test and offering to accommodate the patient's pace.
Step-by-step explanation:
When a patient starts to cry and doesn't comply for a GTT (glucose tolerance test), it is important for the phlebotomist to provide support and reassurance. A statement that can be said is, "I understand that this test can be uncomfortable or anxiety-inducing, but it is an important part of diagnosing and managing diabetes. I'm here to support you throughout the process and we can take it at your own pace."