Final answer:
A heuristic is a mental shortcut that helps solve complex problems, while an algorithm is a step-by-step problem-solving approach with specific instructions. They are both problem-solving strategies but differ in their level of generality and specificity.
Step-by-step explanation:
A heuristic is a mental shortcut in the form of a general problem-solving framework. It is a rule of thumb that does not guarantee a solution but may help bring one. Heuristics are used to solve complex problems and guide decision-making by relying on cognitive skills and rules of thumb. An algorithm, on the other hand, is a step-by-step problem-solving approach that provides specific instructions to achieve a desired outcome.