Question

You are theMOD with a senior technician and two technicians on staff. A customer calls and states they are five miles down the road at a local repair shop and their vehicle is out of oil and they just had their oil changed at your location three weeks ago. Explain to me the steps that should be taken with the customer.

Answer 1

Explain the steps to take with a customer whose vehicle is out of oil after having an oil change at your location three weeks ago.

Step-by-step explanation:

Steps to take with the customer:

1. Apologize for the inconvenience and assure the customer that you will assist them.
2. Offer options such as towing the vehicle to your location or sending a technician with oil to their current location.
3. Arrange for a technician to help the customer either at the repair shop or at your location.
4. Check if there is any warranty on the previous oil change and discuss possible solutions for reimbursement.

It's important to maintain a professional and friendly demeanor throughout the conversation to address the customer's concerns effectively.