Question

An employee logs into the self-service page. The employee enters into one plan and makes an election in the available plan. While making elections, the employee notices that the option's rate amount isn't displayed in the total summary option on the right side of the page. Which is a reason for this problem?

A) The rate is Inactive.
B) The rate is configured as secondary rate and not as primary rate.
C) The rate activity type for payroll information is configured as cost.
D) The rate activity type for payroll information is configured as employee contribution

Answer 1

The reason for the problem may be that the rate is configured as a secondary rate instead of a primary rate.

Step-by-step explanation:

The reason why the option's rate amount isn't displayed in the total summary option on the right side of the page could be because the rate is configured as a secondary rate and not as a primary rate. A secondary rate is typically used for additional benefits or options that an employee can choose in addition to their primary plan. Since the rate is configured as a secondary rate, it may not be included in the total summary on the self-service page.

For example, if the employee is selecting a primary healthcare plan and the rate for this plan is not displayed, it is possible that the rate is configured as a secondary rate instead of a primary rate. In this case, the primary rate, such as the employee's contribution or the cost, would be displayed in the total summary, but not the rate for the additional plan.

To resolve this problem, the rate should be configured as a primary rate instead of a secondary rate. This will ensure that the rate amount is displayed in the total summary option on the self-service page.