Question

When preparing an estimate on a customer vehicle, you note the refinish time (computer generated) for the hood is 3.8 hours. You feel this is excessive. Per State Farm guidelines, its acceptable to adjust this time.

True
False

Answer 1

True. State Farm guidelines may allow for adjustments to computer-generated estimate times if they are deemed excessive. Technicians can adjust the time based on their expertise and job specifics, while following the insurer's documentation procedures.

Step-by-step explanation:

When it comes to preparing an estimate for a customer's vehicle refinish time, State Farm guidelines may indeed allow for adjustments to computer-generated times if they seem excessive. The statement that it is acceptable to adjust the refinish time for a hood that is computer-generated at 3.8 hours according to State Farm guidelines is True. Adjustments are typically made based on the technician's expertise, experience, and specific circumstances of the job to ensure the estimates are as accurate and fair as possible. However, it's important to follow any specific procedures or documentation requirements set by the insurance company when making such adjustments.