Final answer:
The Johari window framework is employed to enhance communication and understanding among hospital staff by expanding the 'Open Area' through disclosure and feedback exercises, thereby reducing 'Blind' and 'Hidden' areas and addressing issues effectively.
Step-by-step explanation:
As a consultant utilizing the Johari window framework to assist Dr. Lemont in addressing hospital issues, the action plan begins with increasing open communication and trust among staff. This involves facilitating sessions where hospital staff can disclose personal and professional information, leading to the expansion of the 'Open Area' where shared knowledge and experience exist. To encourage this, staff members including doctors and nurses can take part in exercises that reveal their skills, feelings, and experiences not only to others but also to themselves, addressing potential blind spots. In sessions designed to gather feedback, the 'Blind Area' can be reduced as individuals become aware of aspects of their behavior or communication style previously unrecognized.
Additionally, the 'Hidden Area' can be minimized by creating an environment where staff members feel safe to express their views, concerns, and ideas that they have previously kept private. Finally, acknowledging that some information may remain in the 'Unknown Area', possibly emerging through group dynamics and shared experiences. It's crucial to maintain this collaborative process through regular meetings, open dialogue, and continuous feedback, fostering a more transparent hospital environment and effectively addressing and solving issues within the institution.