Final answer:
The quality control tool that emphasizes on improving functions throughout an organization with a focus on customer satisfaction is Total Quality Management (TQM). TQM involves all levels of an organization and aims for continuous improvement in meeting or exceeding customer needs.
Step-by-step explanation:
The quality control tool that improves the quality of functions throughout the organization, with an emphasis on customer satisfaction, is A) TQM (Total Quality Management). TQM is a comprehensive system for achieving continuous improvement in customer satisfaction.
It encompasses all functions and processes throughout an organization and involves all employees, from the CEO to the assembly line workers. TQM focuses on quality improvement, cost reduction, and the delivery of products and services that meet or exceed customer expectations.
Compared to other options, Internal Audits are ongoing evaluations of the various aspects of an organization, but they lack the comprehensive and holistic approach of TQM. A SWOT Analysis is a strategic planning tool used to identify the Strengths, Weaknesses, Opportunities, and Threats related to business competition or project planning. Six Sigma is a set of techniques and tools for process improvement, usually with a strong emphasis on statistical analysis, but it does not inherently prioritize customer satisfaction as TQM does.