Final answer:
An effective indirect claim is made in option C by asking for a refund and letting the recipient choose how to address the issue, which allows a positive and cooperative resolution. The correct answer is option C.
Step-by-step explanation:
The effective choices when making an indirect claim are those that suggest a desired outcome without explicitly demanding it, thus offering the recipient a way to respond positively, which can lead to a satisfactory resolution for both parties. Option C “We ask for a refund; we leave it to you to decide the best course of action,” is an example of this.
The requester is asking for a refund, an action that would presumably correct the issue, but at the same time, they are offering flexibility by allowing the recipient to decide on the best course of action, thereby maintaining a cooperative tone and not cornering the recipient into a defensive posture.
In cases of service contracts, guarantees, or warranties, this approach aligns with common business practices. Many companies provide refunds or other forms of resolution when a customer establishes that a product or service is unsatisfactory, as a way of maintaining good customer relationships and protecting their reputation.