Final answer:
To troubleshoot a printing issue where only one user is affected, the technician should first verify if the document is being sent to the correct printer queue. If the problem persists, restarting the spooler service or print server queues may be considered as next steps. Therefore, the correct answer option is B)
Step-by-step explanation:
The question at hand involves troubleshooting a printer-related issue in a network environment. Given the scenario, the first step a technician should take is B. Verify the user is sending the document to the correct printer queue. Since the problem pertains to a single user and a specific document type, and because another printer could print the same document.
the issue may lie with the printer queue settings or permissions specific to the user or document type on the problem printer. Ensuring the document is directed to the correct printer queue could immediately solve the user's problem without resorting to the more disruptive steps of restarting services or queues, which potentially affects other users.
If verifying the printer queue does not resolve the issue, subsequent steps could include A. Stop and restart the PC print spooler service, or if necessary, action D. Stop and restart the print server queues, and then have the user resend the document. Consideration C, have each user send the same document to the correct printer queue, might be used for further troubleshooting if the issue appears to be document-specific rather than user-specific, but it is not the first step to take in this scenario.