Question

Wanting to move on after the discomfort of her husband's tiff with Mrs. Ross, Eliza asked Dr. Jobst for advice on how to help Dorian grieve the loss of his grandfather. "We've never dealt with the death of a family member before," she said. Dr. Jobst had a lot of thoughts about this subject and was eager to discuss productive methods for managing grief, but she knew there was something she needed to do first. "Before we get into that," the Dr. Jobst said, "I'd like to make sure everyone's ready to move on. Let's take a moment to all check in. Is there anything else that we haven’t covered that might be going on in this situation? Stan and Eliza, is there anything you need to understand about what Mrs. Ross has observed? Mrs. Ross, do you have any other concerns you think Dorian’s parents need to know about? I don’t want us to move on unless we know we all have everything we need to start working on a plan." By asking these questions, Dr. Jobst is performing a process check. What is the purpose of a process check in conflict resolution?

-To confirm and increase the parties' comfort level with the resolution process
-To ask further clarifying questions
-To lay out the ground rules for the mediation session
-To let parties speak and be heard for a second time

Answer 1

A process check in conflict resolution aims to ensure that all parties are ready to proceed, feel understood, and have their concerns addressed. The correct answer is option A.

Step-by-step explanation:

The purpose of a process check in conflict resolution is multifaceted, aiming to ensure that all individuals involved are ready to move forward with constructive discussions while also feeling heard and understood. This technique is used by mediators or facilitators like Dr. Jobst to confirm that each party's concerns are addressed.

To establish that everyone's comfort levels are adequately considered, and that any lingering issues are brought to light before progressing. It's a moment to pause and ensure clarity, understanding, and readiness among all parties. By performing a process check, mediators create an opportunity for the parties.

It is also a chance to lay out the ground rules for the mediation session, and gives those involved the space to speak and be heard for a second time, which can be critical in creating an atmosphere of respect and collaboration. The process check can also relate to the concepts presented by Elisabeth Kübler-Ross on the stages of grief.