Final answer:
Six Sigma is specifically designed to resolve issues that might lead to customer dissatisfaction by improving processes and reducing defects. It uses statistical methods to aid in quality control and aims to enhance long-term profitability and viability of a company. While it may indirectly influence other internal issues, its primary focus is customer-related problems. The correct answer is option b.
Step-by-step explanation:
Six Sigma is a quality control tool designed to resolve any problems that might cause customers to feel unsatisfied. It is a methodological approach that aims to improve processes, reduce variability, and ensure quality in manufacturing and business operations. For instance, the Six Sigma framework would be used to investigate and correct issues like those in the Firestone/Ford tire controversy, which resulted in hazardous products reaching the market.
Part of Six Sigma's effectiveness stems from its ability to identify and eliminate sources of defects and errors, aiming for as close to zero defects as possible. This systematic problem-solving strategy uses statistical methods and creates a special infrastructure within the company (like Green Belts and Black Belts) to lead and execute projects.
By doing so, it targets enhanced customer satisfaction and continuous improvements, ultimately affecting a company's long-term viability and profitability positively. While Six Sigma may touch on various internal business issues, it is most closely associated with resolving problems related to customer dissatisfaction rather than addressing issues like competition among business units or human resource challenges directly.