Question

Tom, Don, and Larry are employees at Senior Centers of America (SCA).They report to Mary who is the department manager. Mary has a tremendous amount of freedom to make decisions on how she manages her employees. Mary recently gave Tom the preferred shift for his outstanding service to the senior citizens of SCA along with an employee-of-the-month award. In his acceptance speech, Tom indicated he is simply trying to enulate Larry who is so Wked by all the seniors at SCA. He admires Larry and has learned so much by just observing him. Don feeling left out, has started to enlist other employees in the department to help influence Mary for next month's award Tom is utilizing the_____ influence tactic on Larry in his speech whereas Don usedon Mary

A. inspirational appeal; ingratiation:
B. ingratiation; coalition
C coalition; personal appeal
D. personal appeal; exchange
E. exchange; personal appeal

Answer 1

Tom is using ingratiation to influence Mary by praising Larry in his speech, while Don uses a coalition tactic by rallying other employees to influence Mary. Therefore the correct answer is B. ingratiation; coalition

Step-by-step explanation:

The scenario depicted involves the influence tactics used by different employees in the workplace. Tom is utilizing the ingratiation influence tactic on Mary by praising a colleague, Larry, during his speech. He is attempting to gain favor with Mary by indirectly highlighting his own humility and team spirit, acknowledging Larry's positive characteristics that he admires and seeks to emulate. On the other hand, Don is using the coalition influence tactic as he enlists other employees to help influence Mary for next month's award, hoping that this group effort will sway Mary's decision-making process in his favor.