Question

A technician is dispatched to troubleshoot a slow performance issue on a PC. Upon arrival, the technician immediately opens Task Manager and sees that CPU and RAM performance are within normal ranges. The technician then checks and verifies the speed and duplex settings and performance on the network card. The technician then temporarily disables the antivirus to see if performance is affected, and it is not. After re-enabling the antivirus, which of the following is the NEXT best stop for the technician to take?

A. Check to see if insufficient hard drive space is causing the issue
B. Update the operating system, drivers, and firmware on the PC
C. Log into the PC with another user profile and test performance
D. Shut down the PC, unplug the power for 30 seconds, and then boot the PC

Answer 1

B. Update the operating system, drivers, and firmware on the PC. The technician should update the operating system, drivers, and firmware on the PC after re-enabling the antivirus. Logging into the PC with another user profile can also be helpful in identifying the issue.

Step-by-step explanation:

The NEXT best step for the technician to take after re-enabling the antivirus is to update the operating system, drivers, and firmware on the PC. Updating the software and drivers can help resolve any compatibility issues and improve the overall performance of the PC. It is an essential step in troubleshooting slow performance issues.

Additionally, logging into the PC with another user profile and testing performance can help determine if the issue is specific to the current user profile. If the problem persists with another user profile, it indicates a system-wide problem.

Shutting down the PC, unplugging the power for 30 seconds, and then booting the PC is a common troubleshooting step, but it should be attempted after trying the above suggestions. This step can help resolve temporary glitches, but it may not address underlying issues causing the slow performance.