Final answer:
A new help desk technician should ask the user for the nature of the problem, any error message displayed, and the steps taken prior to the issue occurring.
Step-by-step explanation:
As a new help desk technician receiving a support call from a user, it is important to gather initial information to efficiently address the issue. Some questions the technician may ask the user include:
What is the nature of the problem? Understanding the specific issue will help the technician determine the appropriate steps to reach a resolution.
Is there any error message displayed? Error messages can provide valuable clues about the root cause of the problem.
What steps were taken prior to the issue occurring? Knowing what the user was doing before the problem arose can help the technician identify potential causes.
By asking these initial questions, the help desk technician can gain a better understanding of the problem and gather the necessary information to assist the user effectively.