Question

Which of the following letters inform the buyer or customer about the action that has been taken?

a. claim letters
b. adjustment letters
c. goodwill letters
d. persuasive letters

Answer 1

Adjustment letters are correspondence that inform a customer about the actions a company has taken in response to a complaint or claim.

Step-by-step explanation:

The letters that inform the buyer or customer about the action that has been taken are known as adjustment letters. Adjustment letters are written by a business in response to a complaint or claim from a customer. These types of letters acknowledge receipt of the claim and detail the steps the company has taken to resolve the issue, whether that involves a refund, replacement, or another form of correction. Adjustment letters are an important part of customer service, as they aim to rectify any problems and maintain a good relationship with the customer.

Answer 2

Adjustment letters inform the buyer or customer about the action taken. Therefore, the correct option is B.

Step-by-step explanation:

The letters that inform the buyer or customer about the action that has been taken are adjustment letters. Adjustment letters are used to acknowledge and provide information about an adjustment or resolution that has been made in response to a customer's complaint or request. These letters typically include details about the action taken, such as refunds, exchanges, or credits, and they aim to maintain good customer relations.