Final answer:
To set themselves apart at the conversion stage, a company should ensure a smooth checkout process, send follow-up emails, and offer a clear returns policy.
Step-by-step explanation:
In order to set themselves apart at the conversion stage, a company can employ several tactics:
- Ensure a smooth checkout process: By streamlining the checkout process and making it user-friendly, companies can improve the overall customer experience and increase the likelihood of conversion.
- Send follow-up emails: By sending follow-up emails to customers who have expressed interest but haven't completed a purchase, companies can remind them of their products or services and encourage them to convert.
- Offer a clear returns policy: Providing a clear and hassle-free returns policy can help alleviate any concerns customers may have about purchasing. This reassures potential buyers that they can easily return or exchange items if they are not satisfied.