Question

Tom, Don, and Larry are employees at Senior Centers of America (SCA).They report to Mary who is the department manager. Mary has a tremendous amount of freedom to make decisions on how she manages her employees. Mary recently gave Tom the preferred shift for his outstanding service to the senior citizens of SCA along with an employee-of-the-month award. In his acceptance speech, Tom indicated he is simply trying to enulate Larry who is so Wked by all the seniors at SCA. He admires Larry and has learned so much by just observing him. Don feeling left out, has started to enlist other employees in the department to help influence Mary for next month's award

Tom is utilizing the _____ influence tactic on Larry in his speech whereas Don used ____ on Mary
A. inspirational appeal; ingratiation:
B. ingratiation; coalition
C. coalition; personal appeal
D. personal appeal; exchange
E. exchange; personal appeal

Answer 1

Tom is utilizing the inspirational appeal influence tactic on Larry in his speech, whereas Don used ingratiaton on Mary. (option A)

Step-by-step explanation:

In Tom's speech, he is utilizing the inspirational appeal influence tactic on Larry, whereas Don used ingratiation on Mary.

An inspirational appeal is a type of influence tactic where someone seeks to motivate and inspire others by appealing to their values, beliefs, and aspirations. In this case, Tom admires Larry and wants to emulate him, so he uses an inspirational appeal to inspire Larry to continue his outstanding service to the seniors at SCA.

Ingratiation is a type of influence tactic where someone seeks to gain favor or build rapport with another person through flattery, charm, or praise. Don, feeling left out of the employee-of-the-month award, tries to enlist other employees to help influence Mary for next month's award. He uses ingratiating tactics to build a positive relationship with Mary in order to improve his chances of receiving the award.